• Manage the full invoicing cycle, ensuring timely and accurate generation of customer invoices and successful transmission to our customers. • Serve as a key liaison between Sales, Legal, and Engineering to ensure alignment on product strategy, technical requirements, and customer needs. • Oversee the daily work and performance of the assigned offshore teammates, ensuring adherence to company policies, service-level agreements (SLAs), and quality standards. • Monitor the customer aging report and invoicing systems (portals) on a regular basis, while proactively communicating account activity with customers and reducing DSO. • Perform complex AR reconciliations for customer accounts, investigating and resolving billing discrepancies, unapplied cash, and disputed amounts promptly. • Ensure completeness and accuracy of Customer Master Data, Invoices, and supporting documentation. • Complete and review Financial Due Diligence packages related to new invoicing requests as well as Change Orders for existing customers. • Support internal and external audit requests, providing documentation and supporting workpapers as needed. • Drive change by proactively identifying opportunities for process automation and continuous improvement across all AR functions to ensure scalability as the company grows. • Document business processes and accounting policies to maintain and strengthen internal controls.