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Role Description

The RMA Support Representative – Repair Returns is responsible for managing customer inquiries and processing returned materials related to repairs. This role ensures accurate documentation, effective communication, and timely resolution of issues to maintain high levels of customer satisfaction.

• Process and track returned repair materials (RMA – Return Merchandise Authorization).
• Review returned items to verify repair status, warranty coverage, and documentation accuracy.
• Resolve customer complaints related to defective or repaired products in a professional and timely manner.
• Maintain records of returns, repairs, and customer interactions for reporting purposes.
• Identify recurring product issues and escalate them to the appropriate department.

Qualifications

• High school diploma or equivalent (associate’s degree preferred).
• Previous experience in customer service, returns processing, or repair coordination preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Requirements

• Customer-focused mindset
• Attention to detail
• Conflict resolution
• Time management
• Team collaboration

Benefits

• Game room with ping pong and pool tables
• Bi-weekly payday lunches
• Fully air-conditioned manufacturing floor

Pay Range

$18-$20/hr

Company Description

DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project.