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Role Description

The overall goal of the CXO Senior Consultant position is to enhance customer satisfaction, loyalty, and advocacy while driving business growth and innovation. Leveraging 3-GIS products, projects and services, the CXO Senior Consultant will work closely with the 3-GIS Sales teams to drive new growth initiatives geared towards solving evolving customer needs.

This role also requires building strategic relationships with clients while supporting the organization’s expansion of products and service offerings to increase revenue and market presence.

The CXO Senior Consultant is responsible for:

• Providing senior-level, high-quality advisory services to a broad portfolio of clients within the utility and telecom industries.
• Serving as a liaison with clients and working closely with 3-GIS personnel at all levels.
• Supporting various key projects from initiation through delivery.
• Creating business relationships with high-level contacts often through face-to-face client site visits.
• Acting as an independent consultant to ensure the customer experience is rooted in purpose, technology, and data.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, GIS, Electrical Engineering, Business/Administration, or related discipline (or equivalent utility/telco and consulting experience).
• 12+ years of relevant work experience with 8-10 of those years in consulting, system implementation, system integration, product and/or utility/telco IT, OT, and or GIS experience.
• Established track record of customer satisfaction with Director and above level references.
• Excellent verbal, written, interpersonal communication, and customer relationship management skills.
• Strong PC skills required, including use of standard MS Office Suite, MS Visio, and MS Project.

Requirements

• Demonstrated leadership and managerial skills; ability to effectively lead high-performing cross-functional teams.
• Use a consultative approach to actively listen to client needs and guide solutions based on industry leading practices.
• Deep familiarity with utility/telco technical solutions and systems integrations including GIS, Asset and Work Management/Mobile, and Operational Technology, and Telecommunication systems.
• Deep knowledge and understanding of utility/telco industry and business and operational processes.
• Established professional network and demonstrated track record in business development and sales of product and implementation services in the utility/telco industry.
• Strong Senior presence; excellent at connecting and maintaining outstanding relationships at C-level of (utility) mainly telco companies.
• Ability to identify issues and develop strategies to resolve them, including resolving conflicts that arise during interaction with internal and client project team members.
• Demonstrates a high degree of personal and professional integrity.
• Ability to work on various client sales engagements as a subject matter specialist with an excellent track record and commitment to continuous process improvement.
• Ability to prioritize work assignments and shift work efforts based on the needs of 3-GIS, CXO, business development and or client project needs.
• Ability to work independently, be self-motivated and work effectively in a team environment.

Benefits

• Works full-time as a salaried position and expected to work 40 hours per week.
• Travels 10 - 50% of the time, twice a month (2+ days/each).
• Works in an indoor office/home office environment, temperature controlled.
• Sits for extended periods, standing and walking intermittently.
• Uses office equipment such as a computer, mouse, keyboard, printer.
• This is a remote, work from home position.