• Play a key role and provide input in creating and maintaining, based on regulatory, accreditation, and organizational requirements, policies and procedures defining the completion of all department functions • Oversee daily operations to ensure team work assignments are completed within established turnaround times and in accordance with department policies and procedures • Monitor team dashboards, review and analysis of productivity reporting, completion of quality audits and other data to monitor individual and team performance • Maintain expertise on department tools and platforms to inform analysis • Analyze data to identify performance trends/opportunities for improvement and work with data analytics regularly • Create corrective action plans or performance improvement plans to address identified opportunities • Drive a culture of accountability and recognition that aligns with department objectives • Provide coaching, development and performance management to frontline staff and leaders