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Role Description

This position will work within the SNAP Outreach program, with assignments in both Mobile Outreach and the Food Resource Hotline.

Hunger Free Colorado is seeking a mission-driven, motivated, and highly compassionate Mobile Outreach & Hotline Specialist to provide direct support to people in need by assisting them in navigating benefit systems and attaining resources and benefits they are eligible for. Support is provided through Hunger Free Colorado Mobile Outreach sites and through the Food Resource Hotline. Additionally, this role will ensure the accurate dissemination of information and application assistance, support expansion opportunities into new communities and build and maintain relationships within communities and related organizations who host Hunger Free Colorado outreach work. This role serves as an advocate for clients by combining empathy, listening skills, and expertise in food resource referrals that result in effective navigation of various systems and connection to resources.

• Mobile Outreach Direct Service – Work directly with clients at Hunger Free Colorado Mobile Outreach sites to:
  • Maintain organized, safe, and respectful environment for clients.
  • Share information with clients about the food resources available to them, such as WIC, food pantries, summer meals, etc.
  • Screen for SNAP eligibility, provide application assistance, follow up to assist with benefits retention via redeterminations, change reports, etc.
  • Provide clients with contact information for various other organizations that assist with needs beyond food resources.
• Direct Hotline Service – Support the Food Resource Hotline by answering calls and reaching out to community partner referrals.
  • Screen for Supplemental Nutrition Assistance (SNAP) eligibility and provide application assistance.
  • Disseminate information to clients about the food resources available to them.
  • Provide referrals to WIC, food pantries, summer meals and other resources.
  • Follow up with SNAP applicant to ensure timely submission of documents and assist them in retaining their benefits.
• Other Duties
  • Track all record in a secure Salesforce database.
  • Maintain an organized, safe and respectful environment for clients.
  • Occasional evening and weekend work as well as professional development opportunities.

Qualifications

• Bilingual (fluency in BOTH Spanish and English required)
• Passion for, and commitment to, the mission, vision, and values of Hunger Free Colorado.
• Ability to work a hybrid position, meaning a combination of both in-person and remote / online assignments.
• Ability to work independently, maintaining strong communication ties with site contacts.
• Ability to work occasional weekends and evenings.

Requirements

• Interest in, and ability to proactively engage with members of the public, providing high quality direct services in a face-to-face setting.
• Work independently and with minimal supervision within a community-based setting.
• Connect quickly with people from diverse backgrounds.

Benefits

• Compensation for this position ranges from $25.33 - $27.33 per hour, depending on qualifications and possible differentials.
• Exceptional benefits package including vision, basic life, an Employee Assistance Program (EAP) and Accidental Death & Dismemberment (AD&D) insurance provided at no charge to employees.
• Health, dental, critical illness, accident, and voluntary life insurance coverage with a generous subsidy for health insurance premiums.
• Retirement plan, paid vacation, sick leave, and a minimum of 11 paid holidays off per year.
• Professional development benefits available for staff who have worked at least 6 months full time.
• Participation in the Colorado Family and Medical Leave Insurance (FAMLI) Program.