We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Enterprise Customer Success Manager
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
We are seeking a strategic and experienced Enterprise Customer Success Manager to lead transformative initiatives and build lasting relationships with top-tier clients. In this role, you will drive proactive churn mitigation, revenue growth, and adoption of enterprise solutions across a complex customer portfolio. You will collaborate with cross-functional teams including Sales, Product, Operations, and Finance to deliver exceptional customer outcomes while influencing C-level executives. This position demands a combination of analytical rigor, strategic insight, and operational execution to shape customer success programs and ensure long-term business impact. The role is fully remote within the U.S., offering a dynamic environment for professionals with deep enterprise-level customer success expertise.
- Lead strategic initiatives to proactively identify churn risks and ensure retention across a complex enterprise customer base
- Drive revenue growth initiatives by expanding product adoption and identifying new opportunities for client success
- Build and maintain strong relationships with clients, serving as a trusted advisor and strategic partner
- Orchestrate internal resources to deliver seamless onboarding, enablement, adoption, and retention strategies
- Conduct deep analyses of customer lifecycle metrics and implement strategies to optimize outcomes
- Mentor junior team members, sharing best practices and elevating overall team performance
- Interact with and influence C-level executives, presenting solutions for complex customer challenges
Qualifications
- 8+ years of enterprise-level customer success experience with a proven track record of driving outcomes and mentoring others
- Demonstrated success in managing strategic initiatives and achieving advanced customer success and revenue goals
- Strong analytical, problem-solving, and communication skills, with the ability to synthesize complex information into actionable insights
- Experience working with SaaS, enterprise software, social media management, or local marketing solutions is preferred
- Proven ability to influence and communicate with C-level executives and senior stakeholders
- Bachelor’s degree or equivalent relevant experience
- Fluency in French, Spanish, or German is a plus
Benefits
- Competitive base salary plus commission (typical range $110,000 - $150,000 USD)
- Comprehensive health, dental, and vision coverage
- Flexible paid time off and holidays
- 401(k) plan with employer match
- Wellness incentives and quarterly wellness days
- Remote-first work environment with unique employee engagement programs
- Career growth opportunities and mentorship programs
Job Requirements
- 8+ years of enterprise-level customer success experience with a proven track record of driving outcomes and mentoring others
- Demonstrated success in managing strategic initiatives and achieving advanced customer success and revenue goals
- Strong analytical, problem-solving, and communication skills, with the ability to synthesize complex information into actionable insights
- Experience working with SaaS, enterprise software, social media management, or local marketing solutions is preferred
- Proven ability to influence and communicate with C-level executives and senior stakeholders
- Bachelor’s degree or equivalent relevant experience
- Fluency in French, Spanish, or German is a plus
Benefits
- Competitive base salary plus commission (typical range $110,000 - $150,000 USD)
- Comprehensive health, dental, and vision coverage
- Flexible paid time off and holidays
- 401(k) plan with employer match
- Wellness incentives and quarterly wellness days
- Remote-first work environment with unique employee engagement programs
- Career growth opportunities and mentorship programs
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