We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Customer Success Architect
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
This role provides a unique opportunity to act as a trusted technical advisor and strategic partner for enterprise clients across regulated industries such as Banking, Insurance, Healthcare, Manufacturing, and Public Sector. You will help organizations achieve their digital transformation goals by aligning technology solutions with business objectives, driving software modernization, and optimizing DevOps and DevSecOps workflows.
- Develop and maintain deep industry and customer insights to identify opportunities for growth and align technology solutions with client digital transformation goals.
- Serve as a trusted advisor, providing technical guidance to internal teams and customer stakeholders to integrate DevOps and DevSecOps practices effectively.
- Resolve implementation blockers and support technology adoption through product demonstrations, integration guidance, and readiness resources.
- Partner with sales and technical teams to address customer challenges, conduct proofs of concept, and drive solution selection and implementation post-sale.
- Analyze customer environments, identify gaps, and create strategic frameworks to enhance product adoption and overall satisfaction.
- Utilize data analytics to provide insights into usage patterns, recommend improvements, and proactively identify risks to ensure project success.
- Lead initiatives to improve customer success and retention, including workshops, enablement sessions, and best practice development.
Qualifications
- 8+ years in technical consulting, technical sales, or related customer-facing technical roles (or equivalent combination of advanced degree and experience).
- Proven experience in digital transformation initiatives and software modernization to drive measurable business outcomes.
- Strong understanding of software development practices, DevOps, DevSecOps, and application security principles (SAST, DAST, SCA).
- Experience managing and orchestrating cross-functional teams, including technical, support, and partner teams.
- Excellent communication, presentation, and stakeholder management skills to influence executive and customer decision-making.
- Ability to travel up to 25% for client or business needs.
- Familiarity with enterprise software platforms, cloud solutions, and customer engagement strategies in regulated industries.
Benefits
- Competitive salary range: USD $94,000 – $249,280 per year with potential for sales incentives (OTE 80/20 base/sales incentive).
- Remote-first work environment with flexibility to work from anywhere in the U.S.
- Opportunities for professional growth, learning, and leadership development.
- Comprehensive benefits package including health, dental, and vision coverage.
- Access to programs supporting continuous learning, skills development, and career advancement.
- Participation in bonus, stock, and incentive programs tied to individual and organizational impact.
Job Requirements
- 8+ years in technical consulting, technical sales, or related customer-facing technical roles (or equivalent combination of advanced degree and experience).
- Proven experience in digital transformation initiatives and software modernization to drive measurable business outcomes.
- Strong understanding of software development practices, DevOps, DevSecOps, and application security principles (SAST, DAST, SCA).
- Experience managing and orchestrating cross-functional teams, including technical, support, and partner teams.
- Excellent communication, presentation, and stakeholder management skills to influence executive and customer decision-making.
- Ability to travel up to 25% for client or business needs.
- Familiarity with enterprise software platforms, cloud solutions, and customer engagement strategies in regulated industries.
Benefits
- Competitive salary range: USD $94,000 – $249,280 per year with potential for sales incentives (OTE 80/20 base/sales incentive).
- Remote-first work environment with flexibility to work from anywhere in the U.S.
- Opportunities for professional growth, learning, and leadership development.
- Comprehensive benefits package including health, dental, and vision coverage.
- Access to programs supporting continuous learning, skills development, and career advancement.
- Participation in bonus, stock, and incentive programs tied to individual and organizational impact.
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