Dynata

The world’s largest first-party data company for insights, activation & measurement

Virtual Call Center Agent - Utah (Day)

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

Outbound CallingSurvey Data CollectionComputer NavigationTypingCustomer Service

Job Description

Join Dynata’s Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely!  

We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.  

No sales or collections involved! 

Come Join Our Team 

  • Base wage of $13/hr. 

  • Work remote from the comfort of your home 

  • We will train the right candidate  

  • Positive attitude and willingness to learn. 

  • Flexible shifts within our operating hours

Shift Details:

  • Must be available to work within the hours of 7:00 AM – 5:00 PM MST Monday – Friday

  • Minimum 4 consecutive hours per shift

  • Minimum 20 hours per week

Job Requirements:

  • Must live and work in one of the following U.S. states: UT, NV, ID, or TN

  • Must be 18 years or older

  • Ability to read and speak clearly 

  • Ability to handle difficult calls in a professional manner 

  • Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform  

  • Typing speed of 30 wpm while maintaining accuracy is preferred 

  • Ability to sit and type for majority of shift 

  • Ability to provide own equipment (laptop, headset, webcam etc.) 

  • Have a dedicated, quiet working space that is free of distractions to conduct business 

Equipment Requirements

Our system uses several different software technologies that are best accessed through a browser on a laptop or desktop computer. Below are the other technical requirements for this position: 

  • Windows machine running Windows 10 OR Mac computer running a recent  
    version of MAC OS  

  • No Chromebooks - these are not compatible with our systems 

  • 8 GB of RAM  

  • 64 bit Operating system 

  • 1.8GHz CPU or faster with at least 2 cores 

  • Most recently updated version of Chrome browser  

  • Ability to download software to the computer  

  • A personal email address capable of receiving files  

  • 10 Mbps download internet access speed, 5 mbps upload speed or higher.   

  • Direct plug-in wired access to the data connection (should be postpaid) 

  • Direct plug-in access for power for computer or laptop  

  • USB or other WIRED headset with mic. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset 

  • Working Webcam 

  • Smart phone capable of downloading apps and receiving incoming messages via  
    data or WiFi connection  

  • Quiet, noise-free home office space that is free of distractions. 

  • Knowledgeable in using the computer and can navigate.  

Join the Dynata team today! 

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process. 

Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity. 

Related Categories

Related Job Pages

More Call Center Representative Jobs

Full TimeRemoteTeam 5,200Since 1990

The Mortgage Advisor assists customers with inquiries regarding customer service, collections, and loss mitigation for existing mortgage loans, and once licensed, offers loan products, facilitates applications, and prepares documentation for new originations. Responsibilities include providing accurate loan information, explaining solutions, adhering to regulatory requirements, and ensuring exceptional customer experience from origination to close.

MortgageCustomer ServiceRegulatory ComplianceTime ManagementCommunication
United States
$34K - $40K / year
Full TimeRemoteTeam 5,200Since 1990

The Mortgage Advisor assists customers with inquiries regarding their mortgage loans concerning Customer Service, Collections, and Loss Mitigation, and once licensed, offers loan products, facilitates applications, and prepares necessary documentation. Responsibilities include providing accurate loan information, explaining solutions, responding promptly to questions, and ensuring an exceptional customer experience from origination to close.

NMLS licensingmortgage loan originationcustomer serviceloan documentationregulatory complianceloan program knowledgedata entrycall center operations
United States
Full TimeRemoteTeam 5,200Since 1990

The agent will support call center operations by providing exceptional service, answering customer queries, and resolving issues through inbound and outbound calls. Responsibilities include pulling loan information accurately, adhering to schedules, and explaining policies while maintaining confidentiality.

MultitaskingCustomer ServiceData SecurityWritten CommunicationVerbal Communication
United States

Virtual Call Center Agent

Dynata

The world’s largest first-party data company for insights, activation & measurement

Call Center Representative6 days ago
Full TimeRemoteTeam 5,001-10,000H1B Sponsor

The primary responsibility is performing outbound surveys via telephone from home, covering topics ranging from politics to customer satisfaction. Agents must accurately record respondent answers for client business decisions, with no sales or collections involved.

Outbound callingSurvey data entryCustomer serviceTypingActive listeningConflict resolutionRemote work toolsComputer navigation
United States