Travel Customer Support Specialist
Location
United States
Posted
9 days ago
Salary
Not specified
Job Description
Role Description
This role involves supporting our clients throughout their travel journey from the moment they book until they return home.
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms
- Assist with travel bookings, changes, cancellations, and special requests
- Provide accurate information about destinations, travel requirements, and agency policies
- Follow up with clients to confirm trip details and overall satisfaction
- Handle questions or concerns with empathy, professionalism, and strong problem-solving skills
Qualifications
- Excellent written and verbal communication skills
- Customer service experience (travel or hospitality experience is a plus, but not required)
- Organized, dependable, and detail-oriented
- Comfortable using technology and learning booking platforms and systems
- Passionate about travel and helping others create memorable experiences
Benefits
- 100% remote position with flexible scheduling
- Opportunities for growth within the agency
- Travel perks and exclusive industry discounts
- Supportive team environment with ongoing training and guidance
Company Description
Job Requirements
- Excellent written and verbal communication skills
- Customer service experience (travel or hospitality experience is a plus, but not required)
- Organized, dependable, and detail-oriented
- Comfortable using technology and learning booking platforms and systems
- Passionate about travel and helping others create memorable experiences
Benefits
- 100% remote position with flexible scheduling
- Opportunities for growth within the agency
- Travel perks and exclusive industry discounts
- Supportive team environment with ongoing training and guidance
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