• Review the firm’s timekeeping system daily to ensure entries are accurate, complete, and properly coded • Communicate with attorneys and staff to correct or clarify entries before billing deadlines • Generate, review, and revise pre‑bills in accordance with firm policies and attorney feedback • Prepare and finalize client invoices using legal billing software (e.g., Clio, Timeslips, LEAP) • Ensure invoices comply with client‑specific billing arrangements, including LEDES formats and e‑billing portal requirements • Deliver invoices promptly and track confirmation of receipt • Process client payments via credit card, ACH, check, and payment portals • Monitor trust and retainer balances; initiate replenishment requests and auto‑replenishment workflows • Maintain compliance with trust accounting rules and firm procedures • Track outstanding balances and follow up with clients in a professional, service‑oriented manner • Conduct soft collections and escalate delinquent accounts as needed • Support monthly financial reporting and assist with reconciliation tasks • Respond to client billing inquiries with clarity, professionalism, and discretion • Collaborate with attorneys, paralegals, and leadership to resolve billing discrepancies • Provide the firm with copies of all client‑provided and attorney‑drafted documents related to billing • Work with merchant service providers and credit card companies to resolve disputes or chargebacks • Prepare refund requests and process adjustments with Owner approval