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Role Description

We are seeking an experienced Epic Tapestry Utilization Management Analyst to design, build, optimize, and support UM processes focused on authorizations and referrals. The ideal candidate is Epic Tapestry UM Certified, has practical experience with Tapestry Care Link, and is adept at translating payer and network operations needs into scalable Epic solutions.

• Partner with UM leadership, clinical reviewers, provider relations, care management, claims, and integration teams to enable compliant, efficient, and transparent UM determinations.
• Reduce administrative burden and improve member and provider experience.

Qualifications

• Epic Tapestry Utilization Management Certification (active).
• 3–5+ years hands-on Epic Tapestry UM build/support experience specifically in UM authorizations and referrals.
• Demonstrated experience implementing and supporting Tapestry Care Link for external provider/referral workflows.
• Proven ability to configure UM routing rules, workqueues, decisioning tools, letters/notifications, and SLAs.
• Solid understanding of payer operations and UM regulations (e.g., CMS timelines, state TATs, HIPAA, NCQA), including denial and appeal pathways.
• Experience with testing lifecycle (unit → SIT → UAT), defect management, and release/hypercare processes.
• Strong analytical skills; proficiency with SQL/Clarity/Caboodle/SlicerDicer (read/interpret) and operational reporting for UM KPIs.
• Effective communicator with the ability to translate business requirements into system design; strong documentation and presentation skills.

Requirements

• Additional Epic credentials (e.g., Tapestry Benefits/Contracts, Claims, Care Management, Member Enrollment, Security).
• Experience with EDI X12 278/275 workflows and payer integration patterns.
• Familiarity with industry clinical criteria tools (InterQual, MCG) and attachment management.
• Exposure to provider portal strategies and delegated entity oversight.
• Clinical background (e.g., RN) or strong experience partnering with clinical reviewers and Medical Directors.
• Prior experience in payers/health plans, delegated risk provider groups, or large IDNs with plan operations.

Company Description