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Role Description

This role involves supporting the Consulting Team as we prepare for several upcoming retirements. We encourage team members interested in a long-term opportunity and continued growth within FAS to review the postings and consider applying.

• Serve as the primary point of contact for institutions utilizing interim staffing services, ensuring trust, responsiveness, and long-term partnerships.
• Take responsibility for assigned work by ensuring tasks are completed accurately, on time, and in alignment with project expectations and compliance requirements standards, and quality expectations.
• Maintain awareness of Title IV and financial aid compliance requirements to ensure tasks and functions are completed within all regulatory frameworks.
• Identify opportunities to expand interim staffing services into broader consulting or operational partnerships with existing clients.
• Ensure interim staff engagements include clear documentation and knowledge transfer to client teams, minimizing disruption at the end of assignments.
• Demonstrate Innovation, Integrity, Relationships Matter, Diversity & Belonging, and Excellence in every client and team interaction, setting the standard for interim staff.

Qualifications

• Contributes to project excellence through quality work, organizing tasks, following project plans, and meeting deadlines.
• Expert knowledge of Title IV and regulatory requirements; advanced understanding of institutional compliance requirements.
• Champions automation and data analytics; partners with IT to enable secure, scalable platforms.
• Navigates through peak stress; assists with and executes strategies for effective change management to meet the goals of the client.
• Executes tasks and deliverables that meet client goals; maintains trust under pressure.
• Aligns operations with business growth strategy; provides executive insights on capacity, compliance, and cost trends.

Requirements

• Advising college/university leadership on matters related to administering student financial aid.
• Maintaining the office’s service orientation (from front line to back office) and high level of student satisfaction.
• Assisting counselors and other staff with the more complex financial aid issues.
• Identifying processes which could be streamlined or ensuring there are QC processes and cross checks for human errors.
• Negotiation/relationship building - strengthening relationships between financial aid and other campus offices.
• Working with the business office staff to ensure federal program accounts are reconciled monthly.
• Ensuring critical deadlines such as SAP monitoring or appeals, the timely Return of Title IV Funds (R2T4), reporting to external agencies such as NCAA or a state aid program administrator.
• Responding to reporting requests for financial aid data.
• Understanding of FISAP reporting and other federal requirements.

Location

Remote

Department

Consulting

Employment Type

Full-Time

Minimum Experience

Experienced