• Lead Neptune’s customer marketing strategy and execution, including customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns) • Conduct customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories) • Ongoing customer communications that educate, engage, and reinforce value • Close collaboration with Customer Success to support onboarding, adoption, retention, and expansion initiatives • Build and scale Neptune’s customer advocacy engine: customer stories, testimonials, and case studies (written, video, and event-based) • Customer speakers for Neptune and third-party events, webinars, and partner programs • Manage and nurture focus groups and customer communities • Amplify Neptune’s brand voice, thought leadership, and product narrative within these communities • Own the strategy and execution of Neptune’s organic presence: LinkedIn and YouTube (webinars, product stories, customer voices, thought leadership)