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Role Description

The Leasing Consultant is a customer focused sales position responsible for facilitating the leasing process, tracking progress from initial contact through lease generation. This remote role requires handling a high volume of inbound and outbound calls and demands strong customer engagement, excellent time management, in-depth product knowledge, active listening, and the tenacity to convert leads to residents. The ability to meet key performance indicators for occupancy, while meeting customer housing needs and providing a positive customer experience is at the forefront of this role.

• Administer ongoing leasing program efforts to achieve program objectives as defined by organizational goals.
• Maintain thorough knowledge of lease terms, specifications, and all community policies.
• Answer all prospect/lead incoming calls promptly and professionally, identifying needs and providing accurate information.
• Engage and advance each prospect, following up until a tour is scheduled and a home is found within the Corvias portfolio.
• Effectively convey the benefits of residing in the Corvias community and the services offered, with the goal of generating leases.
• Maintain in-depth knowledge of Corvias product, market-ready inventory, promotions/leasing incentives, residential market conditions, and competitor communities.
• Guide prospective residents through the leasing process through virtual communication.
• Accurately process applications for residency, prepare lease agreements, and collect prorated rent payments, security deposits, and application fees.
• Audit and review applicant waitlist daily.
• Manage home assignments per standard operating procedures, minimizing vacancy loss.
• Effectively resolve prospective resident concerns and issues.
• Contribute to team goals by adhering to standard operating procedures and achieving occupancy goals.
• Build and maintain collaborative relationships with leasing and resident on-site team members and prospective residents.
• Champion the Corvias culture, mission, vision, and values.
• Leverage leasing software to streamline communications and ensure data integrity.
• Verify completion of all phases of the leasing application process.
• Ensure smooth transition from resident lease signing to move-in inspection.
• Other duties as assigned.

Qualifications

• 2+ years of prior work experience in sales, marketing, leasing, hospitality, or customer service.
• Active listening skills necessary to remain attuned to prospective renters' needs.
• Excellent oral and written communication skills.
• Ability to take personal responsibility for the quality and timeliness of work.
• Must be independent, self-motivated, and possess a positive attitude.
• Detail and process-oriented with the ability to adhere to program guidelines.
• Exceptional interpersonal skills with proven ability to engage with diverse backgrounds.
• Ability to adapt to changing situations and customer needs.
• Demonstrable proactive approach to problem-solving.
• Ability to work in a remote setting and manage multiple priorities.
• Customer-focused with empathy for the customer experience.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.

Requirements

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers.
• Teamwork and Collaboration - Capable of working well with others to achieve goals.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems and identify solutions.
• Resilience - Thrives in a rapidly changing environment.
• Creativity and Innovation - Thinks beyond traditional models to find new opportunities.
• Influence - Impacts others' thinking and decisions through relationship building.

Benefits

• Hourly rate estimated to be $20.00 to $24.00 depending on experience.
• A choice between two benefit-rich medical, dental, and vision plans.
• 401(k) with immediate 100% vesting and up to a 4% contribution match.
• Generous paid time off that increases throughout your career.
• 12 paid holidays.
• Paid time off to volunteer.
• 100% paid life and AD&D insurance.
• Company paid short-term and long-term disability coverage.
• Parental Leave.
• Military Leave.
• Flexible Spending Accounts (Health and Dependent Care).
• Complimentary Employee Assistance Program.
• Tuition reimbursement to support growth and development.