• Manage client relationships (both internal and external) as it relates to work assigned. • Ability to manage a high volume of individual and group air, both domestic and international. • Provide emergency and after-hours service to travelers, especially during peak client event months. • Coordinate communication of traveler itineraries and changes with client staff. • Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. • Know and can book car service, rental cars and hotels when needed. • Accurately and timely data management. • Remain informed of all airline rules and regulations and current affairs. • Maintain a professional working relationship with the clients while representing the company.