People Operations Associate

Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive.

THE OPPORTUNITY

The People Operations Associate is the day-to-day operational backbone of Human Resources. This role supports recruitment, onboarding, employee lifecycle administration, and program-facing HR needs while ensuring consistency, responsiveness, and documentation across systems. 

As Experience Camps continues to grow, this role is essential to maintaining a high-quality employee experience. The People Operations Associate will focus on execution, coordination, and operational excellence. This position is ideal for someone who is detail-oriented, service-minded, systems-comfortable, and excited to support a mission-driven organization.

 

RESPONSIBILITIES

The following is not intended to be an exhaustive list.  Other responsibilities and duties may be assigned:

PROGRAM STAFF RECRUITMENT

• Manage full-cycle recruitment for Program roles (seasonal and ongoing), including:
  • Job postings
  • Application screening
  • Interview coordination
  • Reference checks
• Offer preparation (with HR Ops approval)
• Track hiring pipelines, timelines, and candidate movement
• Partner with Program leaders to anticipate staffing needs and mitigate hiring risks
• Maintain recruiting templates, documentation, and playbooks

 

ONBOARDING AND OFFBOARDING

• Coordinate onboarding logistics for Program and HQ staff:
  • Offer letters and documentation
  • System access setup (in partnership with HR Ops & IT)
  • Training scheduling and tracking
  • Welcome materials and orientation coordination
• Ensure required compliance trainings are completed
• Support structured offboarding processes, including access removal and documentation collection
• Maintain onboarding and offboarding checklists and templates

 

HR SYSTEMS AND DATA ADMINISTRATION

• Maintain accurate employee records within HRIS and related systems
• Support payroll coordination and benefits documentation
• Track PTO, time & attendance, and required acknowledgements
• Maintain personnel files and documentation standards
• Generate routine HR reports and dashboards for HR Ops

 

HR SYSTEMS AND DATA ADMINISTRATION

• Serve as first point of contact for Program staff HR questions
• Provide guidance on:
  • PTO and benefits questions
  • Onboarding logistics
  • Expense reimbursement processes
  • Policy navigation (non-interpretive)
• Escalate performance, employee relations, or policy concerns to HR Operations Manager

 

PROCESS DOCUMENTATION & CONTINUOUS IMPROVEMENT

• Maintain hiring playbooks, onboarding guides, and program-specific HR documentation
• Identify process gaps or inefficiencies and propose improvements
• Support documentation of SOPs as the organization scales
• Assist in refining employee lifecycle processes as capacity expands

 

EXPECTATIONS & COMPENSATION

• 40 hours/week (standard schedule is generally Monday through Friday, 9-5/10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings
• Primarily remote position with occasional in-person requirements. This role includes periodic travel to the Westport, CT office for team collaboration, as well as in-person participation at certain programs and events. Full on-site availability is required during camp weeks in July and August, along with occasional travel throughout the year for scheduled events and meetings. 
• Annual base salary range: $55,000 - $65,000, commensurate with experience
• In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings.

QUALIFICATIONS

• Bachelor’s degree or equivalent combination of education and experience preferred
• 2-5 years of relevant experience. 
• Strong organizational and documentation skills
• Comfort with HR systems and data entry
• Clear communicator with strong service orientation
• Ability to manage multiple priorities and deadlines
• Detail-oriented and process-driven
• Responsive and service-minded
• Strong judgment in knowing when to escalate
• High level of discretion and confidentiality
• Systems-comfortable and tech-forward
• Calm under pressure during hiring surges

Preferred:

• Experience in nonprofit or mission-driven environments
• Familiarity with seasonal or program-based staffing models
• Experience with HRIS, ATS, or payroll systems
• Interest in growing within People Operations

MORE ABOUT THE RIGHT FIT

• A desire to truly own your actions, decisions, responsibilities, and outcomes as part of a highly effective and accountable leadership team
• A multi-tasker, capable of balancing several projects and delivering on tight timelines
• Adaptable, strong listener, comfortable providing feedback, and holding others accountable in a clear and constructive manner
• People-oriented, high emotional intelligence, relationship builder, empathetic, works well with people of all identities
• Able to think ahead and catch problems before they arise
• Can balance the need for systems to increase efficiency and productivity with the need to maintain a flexible culture where creativity thrives

ABOUT OUR TEAM
We don’t take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp.

OUR CORE VALUES: C.A.M.P.

• Come As You Are (unless you’re a jerk): Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.
• Always FTK: Stay true to the mission and focus on the outcomes. Above all else, we are here “For The Kids”.
• Make it Count: Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.
• Pass the Squeeze: Offer support when it’s needed. Accept support when it’s offered. Be a team player.

Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.