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Role Description

The role of the Professional Services Coordinator is responsible for the coordination and scheduling of our service, lighting, rental & production, CTE, and rigging field teams. This position will focus on customer service and operational support of our field teams. A successful candidate will be a motivated individual who is interested in providing best in class customer service and has the organizational skills to manage multiple activities.

• Respond to customer inquiries and repair requests via phone, email, or ticketing system.
• Responds to tickets within first response window parameters.
• Assign tickets to service technicians based on availability and knowledge of the issue.
• Follow up on tickets and maintain quality notes about the issues/solutions/resolutions.
• Coordinate schedule of field teams (Lighting, Service, Rental & Production, CTE, and Rigging) using calendar software.
• Track all customer property in our possession and ensure communication flow with customers regarding their repairs.
• Document and track products sent back to third party vendors for repair.
• Provide invoicing support for field service team, creating orders and invoices in QuickBooks to ensure timely and accurate billings.
• Provide operational support for field service teams to include ordering materials, coordinating shipping and receiving service materials.
• Maintain and file proper records for service team members such as closeout documents, as built drawings, and inventory of parts and repair equipment, supplies and tools.
• Participates in internal department meetings when requested to understand project requirements, timelines, and labor needs, to coordinate and schedule internal and external field resources accordingly.

Qualifications

• Must have a high school diploma or equivalent.
• Must have excellent communication skills (both written and verbal).
• Must have good organizational skills, being prompt and accurate.
• Ability to organize, prioritize, and follow direction.
• Must be able to pass a drug screen and background check.

Core Values

• Do the Right Thing
• Communicate & Collaborate
• Build Clients for Life
• Value Our People
• Deliver Results

Physical Demands/Work Environment

This position can be remote or operate in a professional office environment and requires the ability to remain in a stationary position for extended periods while working at a computer. The employee will regularly use standard office equipment such as computers, phones, printers, and plotters. Occasionally movement within the office is required to access files, attend meetings, and collaborate with team members. On occasion, the employee may need to lift or carry equipment or materials weighing up to 50 lbs.

Americans Disability Act (ADA)

VLS complies with the ADA and will provide reasonable accommodation to qualified individuals with disabilities, unless doing so would result in undue hardship. If you require accommodation to perform the essential functions of this position, please contact the Human Resources department.

Equal Opportunity Employer (EOE)

VLS is committed to a diverse and inclusive workplace. All qualified applicants will receive considerations for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to amend and assign other duties and responsibilities as needed.

Acknowledgement of Receipt

I acknowledge that I have received, read, and understood the job description for my position as Professional Services Coordinator. I understand that the duties and responsibilities outlined above are not all exhaustive and may change at any time. I agree to perform the duties assigned to me to the best of my ability.