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Role Description

The Cloud Standards Board Process Improvement Analyst is responsible for evaluating, streamlining, and enhancing the internal workflows, policies, procedures, and data of the Cloud Standards Board to drive efficiency, reduce cycle times, and ensure compliance with enterprise standards. This role acts as a bridge between technical experts, Cloud Standards Board core team, administrative staff, and other groups/tools using data-driven insights and methodologies like Lean, SAFe, or Six Sigma to eliminate bottlenecks in the development, revision, and adoption of standards.

Key Responsibilities

• Process Mapping & Analysis: Map current-state processes for standard development, public review, and approval; identify inefficiencies, bottlenecks, and "waste" (e.g., unnecessary steps, rework, delays).
• Performance Improvement Initiatives: Help the Core Cloud Standards board team implement actionable projects to enhance quality, speed, and productivity, resulting in more agile and efficient standards creation.
• Standards Compliance & Governance: Ensure all process improvements comply with internal governance policies and external industry standards.
• Data Analysis & KPI Tracking: Collect and analyze performance data, such as cycle times for standards approval, to measure improvements and identify future opportunities. Groom Cloud Standards Board data sources like ADO, ESATS, ServiceNow, and CAIRO.
• Documentation & Reporting: Maintain up-to-date process documentation, standard operating procedures (SOPs), and visual flowcharts (e.g., via Visio/MDL/git).
• Change Management: Drive the adoption of new processes by communicating changes effectively, conducting training and office hours for users, and providing support to Cloud Standards Body Core staff and users.

Qualifications

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Experience: 2-4+ years of experience in process analysis, process improvement, business process management, or quality assurance.
• Methodologies: Proven experience with Lean, Six Sigma, Total Quality Management (TQM), or Business Process Mapping or similar methodologies.
• Software Proficiency: Experience with process mapping tools (e.g., Visio, MDL/git) and data visualization/analysis tools (e.g., MS Excel, Tableau), work management tools (Azure DevOps (ADO)).
• Communication: Exceptional verbal and written communication skills to articulate complex process changes to diverse stakeholders.

Desired Qualifications (Preferred)

• Previous experience working within a regulatory or standards-setting environment (e.g., ISO, ANSI).

Key Competencies

• Analytical Thinking: Ability to identify root causes and data-driven solutions.
• Attention to Detail: Meticulous approach to documentation, data management, and policy compliance.
• Facilitation Skills: Ability to lead group discussions and workshops effectively.
• Adaptability: Ability to drive change in a fast-paced or evolving environment.

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401 (k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance

Location

Seattle, Washington (Remote)

Employment Type

Contractor/Full time

Minimum Experience

Experienced

Compensation

$45 - $50 per hour