• Create, manage, and maintain property improvement plan reports by applying design sensibility, company and industry standards, and technical expertise • Effectively manage relationships and engage in collaborative problem-solving to support Members as they navigate the design process through successful completion of their property improvement plan projects • Communicate and track key information regarding projects progress and milestones. • Communicate and coordinate with internal teams and departments to identify appropriate, compliant solutions that achieve desired outcomes. • Serve as a key organizational resource by maintaining an up-to-date knowledge base with design standards and construction documents. • Accountable, results-driven team player that enjoys creative problem-solving through a positive, win-win mindset that focuses on solutions and outcomes that benefit all. • Proactively and effectively set and meet goals and objectives that align and support organization objectives. • Exemplify the spirit of caring by having Member-focused pride and a passion for service. • Build rapport with Members while empowering and encouraging desired outcomes.