Customer Success Manager
Location
North Carolina
Posted
5 days ago
Salary
Not specified
Job Description
Job Requirements
- Bachelor’s degree or equivalent experience with proven skills in Customer Success, Account Management, or Project Management
- SaaS competencies, including a general understanding of software, hardware, networks, etc.
- Proven strong consulting skills
- Ability to work independently, taking initiative to follow through and take ownership of all aspects of client management, including reporting, managing client expectations, and driving tasks and issues to resolution
- Capable in business process orientation and hands-on client relationship management and services
- Highly motivated, action- and goal-oriented, persistent, with strong interpersonal, consultative, multi-tasking, and problem-solving skills
- Strong communication skills, with the ability to create and present client communication and analysis in all formats: verbal, presentation, email, and written documents
- Develop and maintain expertise in JAGGAER’s software solutions, methodologies, and core technologies, especially the assigned platform
- Ability to lead projects and initiatives for several team members successfully
Benefits
- exceptional medical, dental & vision plans
- adoption assistance
- wellness reimbursements
- generous parental leave
- 401(k) matching
- flexible work options
- unlimited vacation for exempt employees
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