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Role Description

The Director, Clinician Workforce Strategy and Capacity Management is a key member of the clinical operations team, responsible for:

• Forecasting capacity needs
• Managing service levels
• Leveraging technology to eliminate scheduling gaps while protecting margin and reliability

The Director manages a team of schedulers, providing leadership and direction to transform manual workflows into a centralized, efficient structure that balances clinical supply with patient demand across a multi-state telehealth platform.

What You’ll Do

• Provide leadership and direction to the scheduling team
• Build and run the workforce/capacity model across states, programs, and care settings
• Translate demand signals into actionable staffing plans and scheduling strategies
• Define and manage trade-offs across coverage, cost, service levels, and clinician experience
• Partner with business and clinical leaders to establish a clear operating cadence for capacity decisions
• Lead the scheduling operating rhythm, including Tier 2 support for disruptions (call-offs, coverage gaps, service changes)
• Own core models and reporting for productivity, utilization, scheduled hours, coverage gaps, and service levels
• Develop scenario models in Excel to guide staffing and operational decisions (capacity, COGS, margin impact)
• Interpret and use Tableau dashboards to spot trends, diagnose performance variance, and drive action
• Drive continuous improvement in schedule build processes and scheduling quality
• Support go-lives and expansions with timeline ownership and coverage readiness
• Surface insights clearly to senior stakeholders—what’s happening, why, what we’re doing, and expected impact
• Serve as the connector across Operations, Analytics, Clinical Support, Service Excellence, Credentialing/Privileging, and Finance
• Communicate proactively when risks emerge; bring solutions, not noise
• Ensure workforce decisions align to financial targets (including Cost of Goods Sold (COGS) and contribution margin)
• Establish KPIs, accountability, and a practical operating system that scales
• Improve tools/processes to support daily operations, with a focus on physician scheduling excellence
• Provide direct supervision of staff, including assignment of work tasks, coaching, and general performance management
• Coach, develop, and mentor direct reports with an emphasis on building career paths for professional growth
• Administer progressive discipline, including corrective action, when necessary, to ensure high levels of job performance and compliance with company policy
• Conduct formal performance appraisals for all direct reports and develop action plans for continued development and performance improvement
• Manage payroll activities for direct reports to include timekeeping, approval for time off requests, and other administrative functions
• Other duties as assigned

Qualifications

• Bachelor’s degree in business administration, Healthcare Administration, or a related field
• At least 7 years of relevant work experience in workforce/capacity analytics, operations strategy, workforce management, or a related analytical management role
• Advanced Excel skills (modeling, scenarios, data structuring; you can “live in spreadsheets”)
• Ability to interpret Tableau dashboards and use BI outputs to drive decisions
• Proficiency with Sales Force, Microsoft Office, and scheduling software
• Demonstrated ability to manage multiple priorities without getting overwhelmed—strong judgment and ruthless prioritization
• Strong financial analysis and modeling skills, with the ability to effectively communicate insights
• Deep understanding of scheduling efficiency drivers and the ability to present data-driven recommendations
• Excellent facilitation, collaboration, and influencing skills, with a proven track record of successful cross-functional engagement
• Exceptional organizational skills, with the ability to manage multiple tasks and prioritize effectively
• Strong interpersonal and presentation skills, with the ability to communicate clearly at all levels of the organization
• Proactive and self-starter; approaches responsibilities with a thoughtful and appropriate sense of urgency
• Strong project management skills, while understanding the nuances of the organization (being organizationally aware)
• Tolerance for ambiguity and ability to cut through to the core of an issue
• Comfortable with change with the ability to pivot to meet the needs of the company
• Ability to thrive in a high growth, fast-paced organization and remote-based environment
• Must be able to remain in a stationary position 50% of the time
• Occasional travel for meetings and collaboration

Benefits

• Fully remote work environment
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access to neurology care nationwide
• Lead growth for one of the most critical and rapidly expanding areas in healthcare
• Partner with health systems to address workforce shortages and rising demand
• Shape the future of tele-neurology at scale