Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Program Manager – Media Products and Experiences

Program ManagerProgram ManagerFull TimeRemoteTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 7 moreAll locations: California, Connecticut, District of Columbia, New Jersey, New York, Maryland, Massachusetts, Washington

Posted

7 days ago

Salary

$90.9K - $145.1K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Synthesize feedback from internal and external customers, align operational strategies to business objectives, and define customer-focused KPIs. • Collaborate with Aryeo, Zillow Showcase, Zillow 3D Home, and other cross-functional teams to identify new opportunities and build high-quality experiences for customers. • Monitor support channels, lead change management and go-to-market efforts for product launches, and work across Zillow to implement changes that support customer success. • Serve as a product expert, providing guidance and support to cross-functional teams and ensuring they are properly tooled to support the business and partners. • Lead cross-functional change management and go-to-market efforts for product launches and updates, ensuring smooth transitions and minimizing disruptions. • Work with support, success, and sales across Aryeo, Zillow Showcase, Zillow 3D Home, and other Zillow teams to implement solutions that meet customer needs and unique partner requirements. • Collaborate with Zillow Media Experts and product teams to align product, partner, and business goals, providing operator experience feedback and identifying improvements. • Monitor and report on project and program progress, tracking key milestones, deadlines, and customer-focused KPIs. • Develop business cases for new opportunities, informed by real estate media industry trends, including strategic pilots and proof-of-concepts to test and validate recommendations. • Own key customer satisfaction and growth metrics, creating and managing improvement plans to drive adoption and retention. • Develop and lead large-scale strategic programs, including defining workstreams and project plans, managing day-to-day execution, driving cross-functional alignment through regular read-outs, and crafting clear, timely communications for business partners and senior leaders.

Job Requirements

  • Curious and analytical, with a strong desire to understand how different parts of the business fit together and create value.
  • 2+ years of experience in program or project management, preferably in a tech or similarly fast-paced environment.
  • Bachelor’s degree in a related field or equivalent practical experience.
  • Experienced, proactive Program or Project Manager with product exposure and a strong track record leading complex, cross-functional initiatives and change efforts.
  • Influential communicator with excellent written and verbal communication skills, able to collaborate across functions and influence stakeholders at all levels.
  • Highly organized and detail-oriented, skilled at managing multiple projects and shifting priorities while still meeting deadlines and goals.
  • Analytical problem-solver with a keen attention to detail, comfortable working with data, metrics, and customer feedback to inform decisions.
  • Adept at tailoring communication to different audiences, knowing what information to share and what questions to ask based on the audience.
  • A trusted partner and connector who helps drive the success of products, partners, and the business by proactively pushing initiatives forward.

Benefits

  • In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
  • Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

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