At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Telephonic Care Navigator
Location
United States
Posted
1 day ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position is Remote in the state of New York. You will have the flexibility to work remotely as you take on some tough challenges.
Our Telephonic Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks in classroom plus 1 week of on-the-job training / precepting. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:
- Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes: including auto-dialer, manual and inbound calls
- Educates member on gaps in care and assists with closure of gaps, including scheduling provider appointments
- Assists members with social determinants of health and links to community resources
- Ensures member has access to PCP
- Outreaches members consistent with program guidelines
- Consistently meets metrics, both quality & performance
- Provides excellent customer service to both members and providers
- Constantly maintains schedule adherence and good attendance
- Maintains confidential health information according to state and federal regulations including HIPAA
Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of call center and / OR telephonic customer service experience
- 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
- 1+ years of Healthcare / insurance experience and / OR Social work / community outreach / advocacy experience
- 1+ years of experience with analyzing and solving customer problems
- Work experience with using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
- Ability to work from home (access to high-speed broadband)
- Ability to attend 100% of the 3 weeks training period. Time off requests will not be accommodated during this time
- Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications
- Social Work, Public Health OR related field
- Bilingual fluency in English and Spanish OR other language
- Experience as a telecommuter
- Medicaid and / OR Medicare experience
- Experience working with medical terminology
Telecommuting Requirements
- Reside within the state of New York
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills
- Must be able and comfortable with maintaining metrics and goals within the department
- Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
- Must be comfortable making outreach to members without prior engagement
- Excellent Organizational Skills
- Telephone etiquette
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Salary Information
The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Company Description
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life.
We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Requirements
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 1+ years of call center and / OR telephonic customer service experience
- 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
- 1+ years of Healthcare / insurance experience and / OR Social work / community outreach / advocacy experience
- 1+ years of experience with analyzing and solving customer problems
- Work experience with using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
- Ability to work from home (access to high-speed broadband)
- Ability to attend 100% of the 3 weeks training period. Time off requests will not be accommodated during this time
- Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime.
- Preferred Qualifications
- Social Work, Public Health OR related field
- Bilingual fluency in English and Spanish OR other language
- Experience as a telecommuter
- Medicaid and / OR Medicare experience
- Experience working with medical terminology
- Telecommuting Requirements
- Reside within the state of New York
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
- Soft Skills
- Must be able and comfortable with maintaining metrics and goals within the department
- Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
- Must be comfortable making outreach to members without prior engagement
- Excellent Organizational Skills
- Telephone etiquette
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Salary Information
- The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
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