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Role Description

The Warranty Writer efficiently processes complex manufacturer warranty claims and other electronic repair orders. This is a remote, piecework structure position.

• Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail.
• Reconcile / correct (when applicable) rejected claims in a timely, efficient manner.
• Attend occasional meetings, as needed – some optional, some mandatory.
• Reconcile / Process multiple location queues to reduce aging EROs.
• Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns.
• Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures.
• Produce various claims processing productivity reports.
• Report unresolved concerns and/or problems to Warranty Specialist / Manager.
• Maintain regular contact with management, Warranty and Maintenance Staff.

Qualifications

• Minimum of a High School Diploma or GED.
• Minimum of 2 years administrative experience.
• Prior auto and/or dealership experience preferred.
• Minimum of 1 year warranty claim-related experience.
• Strong customer service skills.
• Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs).
• Ability to work in a team environment as well as individually.
• Strong written and verbal communication, interpersonal, and organizational skills.
• Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills.
• Ability to communicate effectively and efficiently and interact with all levels of the organization.

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages.
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.

Company Description

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

• Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
• We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
• Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.