• Compile, review, and provide moderately complex to complex mechanical damage estimates, and manage the settlement process • Research reasonable part costs and labor rates in the local market • Accurately document notes and the repair decision-making process • Adjudicate claims promptly and efficiently, with minimal supervision, using prior mechanical experience to determine coverage per contract terms • Prepare repair estimates through discussions with dealerships or independent repair facilities • Complete additional tasks as directed by management • Communicate with customers, dealerships, and independent repair facilities in a call center environment • Contact customers, agreement holders, inspectors, vendors, and others to secure necessary information as needed • Confirm facts and determine if further follow-up is required