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Role Description

You are an important member of the Customer Service Team, focused on executing our order input and order management process so that we fulfill orders efficiently to provide a trusted experience and satisfy demand. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.

Process Accountability

• Execute and continuously improve processes efficiently and with accuracy to provide a trusted experience and satisfy customer demand.

Order Input Process

• Email/Manual Orders
• Indexing Orders in Document Management
• Conexiom order input
• Order entry into SAP from customer purchase orders
• Digital Order Input
• Manage exceptions and outbound communication documents
• Communicate with customer to assure production ready orders
• Provide new users with access to digitally satisfy needs themselves

Order Management Process

• Orders reflect accurate status to ensure always-on transparency for the customer
• Issue Resolution/Solution Finding
• Confirmations and Communication with customers

Qualifications

• Work assigned phone queue times until 4pm PST.
• Be reliable and dependable with the ability to work occasional overtime if needed.
• Demonstrate a positive and professional demeanor and be solution oriented at all times.
• Demonstrate strong problem solving and prioritization skills in a changing environment.
• Have excellent written and verbal communications skills in English.
• Demonstrate experience with Outlook, Word and Excel.
• Demonstrate focus and attention to detail.
• Work independently and with a team with minimal supervision.

Mindset and Orientation

• Adoption of Cutter & Buck’s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Work Environment

• High energy, dynamic work environment with quick access to all areas of the organization.
• May require overtime during seasonal periods as appropriate.
• Employees shall work in a non-hostile work environment.

Benefits

• Employer subsidized medical, dental and vision eligibility.
• Paid Sick leave and Annual Vacation leave.
• Eligibility for participation in our 401k plan with company match.
• Ten (10) paid holidays in a calendar year.

Company Description

Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background checks required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.

Cutter & Buck, Inc. is a socially responsible company.