OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.
Customer Insights Analyst
Location
United States
Posted
8 days ago
Salary
Not specified
Job Description
Role Description
The Customer Insights Analyst equips commercial and operations teams with clear, reliable reporting that improves decision quality and performance alignment. The role partners with the BI team to define dashboard and scorecard requirements, validate data accuracy, and standardize metric definitions across customer portfolios. Working closely with Customer Enablement Managers and cross‑functional partners, the Analyst translates business questions into KPIs, builds performance narratives, and delivers insights that explain what’s happening, why, and what to do next. Success looks like trusted, consistent reporting, tighter forecasting and performance visibility, and streamlined reporting workflows that scale.
Qualifications
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in analytics, business intelligence, or a related field (e.g., logistics, supply chain, e‑commerce)
- Proficiency with BI platforms (Power BI or Tableau) to interpret dashboards, shape insights, and recommend enhancements
- Working knowledge of SQL (or proven ability to partner with technical teams to validate data and shape queries)
- Experience translating business questions into analytical requirements and KPI frameworks
Requirements
- Travel up to 5%
Benefits
- Medical, Dental, and Vision insurance; HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
- Competitive benefits and 401(k) with company match
- Referral Bonus Program - Up to $500 per referral!
- Paid Time Off including Holiday pay
- Employee Assistance Program
- A safe and clean work environment
Job Requirements
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in analytics, business intelligence, or a related field (e.g., logistics, supply chain, e‑commerce)
- Proficiency with BI platforms (Power BI or Tableau) to interpret dashboards, shape insights, and recommend enhancements
- Working knowledge of SQL (or proven ability to partner with technical teams to validate data and shape queries)
- Experience translating business questions into analytical requirements and KPI frameworks
- Travel up to 5%
Benefits
- Medical, Dental, and Vision insurance; HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
- Competitive benefits and 401(k) with company match
- Referral Bonus Program - Up to $500 per referral!
- Paid Time Off including Holiday pay
- Employee Assistance Program
- A safe and clean work environment
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