• Lead the design, implementation, and evolution of reliable, scalable platform infrastructure supporting the company’s SaaS products and APIs. • Partner with engineering teams to evolve platform architecture over time, supporting safe system decomposition, service ownership, and scalable service boundaries. • Architect and maintain infrastructure-as-code frameworks and automation standards to ensure consistency and repeatability across environments. • Establish and refine monitoring, alerting, logging, and observability practices to proactively detect and resolve system issues. • Own and improve incident response frameworks, root cause analysis processes, and post-incident reviews, driving systemic improvements. • Define and guide service level objectives (SLOs), service level indicators (SLIs), and error budgets to support reliability-driven decision-making. • Partner with Engineering teams to embed reliability, operability, and scalability considerations into system architecture and deployment workflows. • Lead improvements to CI/CD pipelines, deployment automation, and platform tooling to increase developer velocity and reduce operational friction. • Drive capacity planning, performance optimization, and scaling strategies to ensure platform readiness for growth and peak usage. • Collaborate with Security and Engineering leadership to ensure platform resilience, data protection, and compliance best practices are embedded in infrastructure design. • Provide technical leadership and mentorship to engineers across teams, influencing platform standards and architectural best practices.