The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Customer Service Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Montana

Posted

4 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Answer telephone calls from plan participants, group contacts, and providers regarding benefits and claims. • Provide clear, accurate, and timely responses to information requests. • Document all calls in Chronolog by summarizing key points of each conversation. • Meet with clients as needed to assist with questions about their health benefit plans. • Log faxed claims and enter fax information into Chronolog. • Assist members with navigating the website. • Support claim information research and identification.

Job Requirements

  • High school diploma or GED required.
  • Basic computer and customer service experience.
  • Excellent verbal and written communication skills.
  • Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software.
  • Minimum typing speed of 45 wpm.
  • Strong listening skills and attention to detail.
  • Basic mathematical competency.
  • High interpersonal skills and the ability to work collaboratively.
  • Ability to organize and recall large amounts of detailed information.

Benefits

  • Flexibility to work under pressure and meet deadlines
  • Commitment to privacy and confidentiality standards
  • Professional attitude with the ability to project a positive image in all work environments

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