Staff Force Personnel Services

Staff Force is one of the largest privately owned agency providing staffing solutions to our valued clients since 1989!

Product Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 201-500Since 1989H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

6 days ago

Salary

Not specified

2 yrs expEnglish

Job Description

• Provide responsive and high-quality support to our customers for all our products; • Manage resolution of technical issues for all T2 customers, and record all communication and activity in providing the resolution for the customer on a timely basis; • Provide excellent customer management through clear communication, responsive follow through, and advocacy for customer issues within internal departments; • Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues quickly; • Collaborate extensively with internal team members to resolve client issues; • Provide rotational technical support coverage to T2 customers during the working week and on Canadian/US holidays as necessary, as well as participating in an on call evening and weekend rotation.

Job Requirements

  • 2+ years of experience in a client facing call center, help desk or technical support environment or equivalent customer service experience;
  • Intermediate knowledge of various operating systems, software products (e.g. Microsoft Office);
  • Experience and/or knowledge of the parking industry are a plus.

Benefits

  • Equal Opportunity Employer
  • Applicant Privacy Notice

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