• Analyze, review, and/or conduct insurance premium audits in the field to determine the actual exposures and premium to be charged for policy coverages • Audit policyholder’s records and apply rules and company standards • Perform audits in the field for organizational accounts and resolve applicable disputes • Conduct timely and accurate premium and service audits, examining financial records pertaining to stated premium base • Manage audits on larger and more complex accounts and assist in resolving complex disputes • Deliver excellent customer service for the entire audit experience including responding to disputes • Provide technical assistance and resolve technical issues with internal and external customers including reviewers, underwriters, and agents • Communicate with customers, agents, and external constituencies throughout audit • Connect with insureds, agents, and company personnel to communicate and provide audit findings and ensure understanding of the change in premium exposures • Consult with NCCI/WCIRB and other independent bureaus regarding classification and technical issues • Present status of audit inventory on a regular basis to management • Keep current on information relative to premium auditing through internal and external resources • Partner with customers to ensure a professional and expeditious audit • Examine policyholder’s payroll records and operations • Record and summarize proper payroll and classification used to determine premium • Implement an analysis of insured’s business operations to determine appropriate classifications and exposures