• Evaluate operations business processes and identify opportunities to enhance efficiency, accuracy, and customer satisfaction. • Identify operational gaps, data inconsistencies, and process bottlenecks. • Document workflows using process mapping and related methodologies. • Collaborate with business stakeholders, to design improved end-to-end processes. • Translate business needs into functional process requirements for automation, system enhancement, and workflow redesign. • Develop, standardize, and maintain operations-related business processes, procedures, and performance metrics. • Collaborate with other departments to ensure process coherence, data alignment, and to enhance system capabilities. Support Single Source of Truth initiatives ensuring consistent data usage, definitions, and reporting across systems. • Define and track key performance indicators (KPIs) to measure process effectiveness and turnaround times. • Prepare and present insights, findings, and process improvement recommendations to leadership. • Support internal and external audits with accurate process documentation and data integrity assurance. • Lead or participate in business process reengineering (BPR) and operational efficiency initiatives. • Create feedback loops, metrics-driven decision making, and proactive issue resolution. • Perform any other tasks required to support the Association’s Mission, Values, and Strategic Objectives.