About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We're looking for a digitally native, culturally plugged-in Community Manager to join our growing team. You'll be the voice of our brand across online communities — monitoring conversations, jumping into relevant discussions, and building genuine connections with players and potential customers. This is a role for someone who knows how to read a room (or a thread), and can represent our brand authentically across Reddit, Discord, Trustpilot, and Quora.

Key Responsibilities

• Monitor and audit conversations across Reddit, Discord, Trustpilot, and Quora to identify engagement opportunities.

• Actively participate in relevant discussions, positioning our brand as a trusted and exciting voice in the sweepstakes casino gaming space.

• Manage and grow our Discord server, fostering an active, positive, and engaged player community.

• Engage across relevant Reddit communities and threads to boost brand visibility and awareness.

• Monitor and respond to Trustpilot reviews in a timely, professional, and brand-appropriate manner, addressing player feedback and showcasing our commitment to customer experience.

• Identify and contribute to relevant Quora questions and discussions, positioning our brand as a knowledgeable and credible voice in the sweepstakes casino space.

• Build and maintain a living database of engagement opportunities, trending topics, and high-value community touchpoints across all platforms.

• Develop platform-specific strategies for Reddit, Discord, Trustpilot, and Quora to grow brand awareness and community engagement organically.

• Collaborate closely with the marketing and content teams to ensure community efforts align with campaigns, promotions, and launches.

• Flag player feedback, sentiment trends, and potential issues to relevant internal teams in a timely manner.

• Track, analyze, and report on community engagement metrics and their impact on brand growth.

• Stay ahead of platform updates and cultural trends — especially within gaming and sweepstakes communities.

Qualifications

• Minimum 2–3 years of experience in community management or online community engagement.

• Strong, confident written communication skills with the ability to adapt tone across platforms and audiences.

• Hands-on experience with Reddit, Discord, Trustpilot, and Quora, including a deep understanding of how each platform operates.

• A solid understanding of community etiquette, subreddit guidelines, Discord server management, and platform-specific best practices.

• Experience managing and responding to online reviews, particularly on Trustpilot or similar review platforms.

• Comfortable working independently, managing multiple communities and priorities simultaneously.

• Data-driven mindset with experience using social listening and analytics tools.

• Familiarity with the sweepstakes casino or social gaming industry is a strong plus.

Nice to have

• Genuine enthusiasm for gaming, sweepstakes casinos, or online entertainment.

• Experience moderating or building Discord communities from the ground up.

• Copywriting or content creation experience.

• Knowledge of SEO and how community content can support organic search.

• Familiarity with responsible gaming principles and sweepstakes compliance considerations.

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1tzxGX4Uu7Ts_HCLFXESKLnKaaBfVCPf1f9AYZPrkjJM/preview?tab=t.0

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• Technical Interview (60 minutes)

• Final Interview (30 minutes)

Life at Ruby Labs

At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.

This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.

Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.

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