Mercer Advisors

A family office for your family.

Partner Integration Service Desk Analyst III

AnalystAnalystFull TimeRemoteTeam 501-1,000Since 1985H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

$67.6K - $79.5K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Conduct Onboarding Orientation with new M&A staff. • Frequent travel to setup IT equipment in new M&A offices. • Analyzing and troubleshooting software, hardware and connectivity issues and recommending and implementing corrective solutions • Escalating tickets to proper support teams as required • Assisting with administration and enforcement of security policies • Assisting with basic infrastructure maintenance • Maintaining and managing internal inventory and assets • Keeping Knowledge Base and process documentation up to date • Available during non-business hours, as needed • Other duties as assigned

Job Requirements

  • Bachelor’s degree in technology or equivalent work experience
  • 10+ years of progressive Information Technology experience required
  • Strong communication skills, both written, and verbal
  • Strong attention to detail in high-pressure situations
  • Knowledge of popular SaaS applications preferred
  • Ability to meet deadlines and adjust to changing priorities
  • Willingness to work in a fast paced and hands-on environment
  • Experience with Office 365 Suite and Box preferred
  • Experience with Windows-based computer systems required
  • Ability to troubleshoot common hardware/software issues

Benefits

  • Company Paid Basic Life & AD&D Insurance
  • Company Paid Short-Term and Long-Term Disability Insurance
  • Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
  • Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
  • Kaiser Medical plans available in California
  • Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
  • Two comprehensive Dental Plans
  • Vision Insurance Plan
  • Dependent Care Savings Account for child and dependent care.
  • 14 Company Paid Holidays with a full week off at Thanksgiving.
  • Generous paid time off program for vacation and sick days
  • Employee Assistance Plan
  • Family Medical Leave
  • Paid Parental Leave (8 weeks)
  • Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
  • Adoption Assistance Reimbursement Program
  • Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
  • 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
  • Pet Insurance

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