• Partner with Product Owners and operational stakeholders (Accounting, FP&A, Supply Chain, Sales) to define and prioritize system enhancements across ERP and CRM platforms, ensuring enterprise processes such as quote-to-cash, procure-to-pay, and revenue recognition are scalable and aligned with long-term architecture. • Facilitate communication across departments to identify potential changes to upstream or downstream processes that impact financial transactions, demand planning, fulfillment, and reporting. • Gather and document requirements for sophisticated system improvements and document requirements as user stories with defined acceptance criteria. • Review processes and procedures and provide recommendations to the operational teams and management regarding ways to optimize efficiencies. • Build business and technical workflows that support and outline the processes the business follows to perform its functions. • Independently extract and analyze data, identifying trends to validate business assumptions and propose process optimizations. • Map complex system integrations and data flows across SaaS applications to ensure accuracy, consistency, and governance of enterprise data. • Perform/facilitate User Acceptance Testing (UAT), and create comprehensive test plans that align test cases with business requirements and acceptance criteria. • Prioritize information for Change Control meetings and obtain required approvals for the release and deployment of system changes. • Document system improvements for the end-user and deliver training sessions if needed. • Troubleshoot and resolve issues relating to the configuration of the ERP and CRM systems. • Evaluate and research standard practices for department and cross-department strategic initiatives.