• Own the vision, strategy, and roadmap for how Candidly delivers its platform to employers at scale. • Define and improve the systems that power employer onboarding. • Partner with engineering to build scalable, repeatable delivery infrastructure that reduces implementation time and manual effort. • Write clear briefs, specs, and user stories that align teams and reduce ambiguity. • Design and optimize delivery workflows end-to-end. • Build and maintain delivery playbooks that enable Customer Success to activate new employers. • Establish SLAs, tracking, and reporting for delivery timelines across partner channels. • Drive continuous improvement in delivery velocity.