• Design, configure, and enhance ServiceNow HR Service Delivery (HRSD), Employee Center Pro, and related integrations • Collaborate with HR, IT, and business stakeholders to understand requirements, refine user stories, and translate them into technical designs for HRSD, Employee Center Pro, and related capabilities • Configure and customize HRSD (case management, lifecycle events, knowledge, and HR services) and Employee Center Pro experiences • Design and implement high-quality configurations and scripts that support performant and maintainable HR workflows • Perform unit testing, support UAT, and use tools such as Automated Test Framework (ATF) • Document technical designs, configurations, integrations, and run-books • Monitor, troubleshoot, and resolve incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations • Build, enhance, and support integrations between ServiceNow and Workday using IntegrationHub, REST/SOAP APIs • Identify opportunities to automate manual HR processes and implement workflows that improve employee and HR productivity • Stay current on ServiceNow releases, HRSD and Employee Center Pro capabilities, and platform leading practices • Participate in agile ceremonies within the HR Product Team and contribute to platform standards, reusable patterns, and governance • Champion a user-centric mindset by leveraging analytics, feedback, and design input to iteratively improve HR experiences across the portal, mobile, and other channels