Smiths Group plc
Pioneers of progress: Engineering a better future.
Senior Customer Care Service Coordinator – 2nd Shift (11am - 8pm)
Location
Maryland
Posted
36 days ago
Salary
$43.7K - $98.2K / year
Associate Degree5 yrs expEnglish
Job Description
• Provide a world class level of customer support to internal and external customers
• Open all service events within the Service Management System (SMS)
• Coordinate the daily schedule for Field Service Engineers/Vendors performing maintenance
• Communicate with the customer or point of contact via the phone and email consistently keeping them informed
• Conduct follow up calls/emails after repairs/installs are completed to ensure customer satisfaction
Job Requirements
- Associate degree or equivalent training preferred
- High School Degree and 5 years of related experience is required
- Technical training on supported product lines
- Prior hands-on order processing, data entry experience, scheduling/dispatching experience
- Minimum of 5 years of experience in a customer service/support environment
- Experience providing technical support preferred
- Proficiency with Microsoft Office software specifically Word and Excel
- Fluent in English
- Experience with SAP, ServiceMax, Salesforce, CRM or Field Service software highly desirable
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Competitive benefits package
