Fusion Connect

Connect, Protect, Accelerate Your Business With the Most Comprehensive Service Guarantees in the Industry

Order Administrator

AdministrationAdministrationFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglishCloud

Job Description

• Responsible for verifying accuracy and completeness of all new Customer orders • Entering orders into OSS systems with a high degree of precision • Engage with Customers to validate contract details, contact information, solution validity • Obtain customer approval before converting quote to OSS for any additional MRR • Ensure orders are ready for coordination before performing warm hand-off to the Implementation Team • Communicate status of pending order activity with Service Delivery Representatives • Develop and maintain positive working relationships with internal teams • Meet all required deadlines • Handle e-mail/phone calls from Sales as it relates to orders • Work with cross-functional teams to improve customer service in Service Delivery and Sales • Provide support for other departmental projects as needed, participate in personal and professional development opportunities

Job Requirements

  • 1-2 years customer service experience
  • 3-5 years telecommunications industry experience
  • Must have working knowledge and basic understanding of Microsoft Services, POTs, Cloud, Voice and Data, Access Services & Managed Services
  • Strong computer skills: Outlook, Excel, Word, PowerPoint and Typing
  • 4-year+ college preferred

Benefits

  • Health insurance
  • Professional development opportunities

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