Contact Center Customer Experience Specialist
Location
Kentucky + 3 moreAll locations: Kentucky, Ohio, Oregon, Wisconsin
Posted
7 days ago
Salary
$20 - $22 / hour
Job Description
Job Requirements
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience
- 18 months of prior customer service or related experience
- Successfully completed specialized skill training
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
This role involves serving as a customer service eligibility specialist, providing world-class service to clients of Adult and Family Services, primarily through handling incoming and outgoing calls via phone. Responsibilities include interviewing clients, processing electronic applications and renewals for SNAP, Child Care, and Medical programs, and applying relevant policy and procedures.
The specialist will be responsible for promptly and professionally responding to client inquiries via various platforms, assisting with travel bookings, changes, cancellations, and special requests. They must also provide accurate information regarding destinations, requirements, and policies while following up on trip details and satisfaction.
The specialist will promptly and professionally respond to client inquiries via various platforms, assisting with travel bookings, changes, cancellations, and special requests. They must also provide accurate information regarding destinations, requirements, and agency policies while ensuring client satisfaction.
The specialist will be responsible for promptly and professionally responding to client inquiries via various platforms, assisting with all aspects of travel bookings, changes, and special requests. They must also provide accurate information regarding destinations and policies while ensuring client satisfaction.
