• Team with Acquia Account Management to maintain strong relationships with customers and ownership of customers’ success with Acquia DAM (Widen) and other Acquia platform services; measured through renewal rate, NPS and other metrics that measure customer sentiment • Create and drive product adoption and risk mitigation plans that map to value realization and success outcomes for customers • Drive the risk mitigation strategy through effectively working cross functionally and ensuring accountability across multiple departments within Acquia • Update and maintain the CRM database with the most relevant account and relationship details • Engage in the day to day success management and risk mitigation of Acquia’s customers • Work directly with Sales, Account Management, Technical Support, Operations, Professional Services and Finance