• Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation. • Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations. • Ensures that implementations are completed on time, within budget, and meet client expectations. • Provides input to strategic decisions that affect the implementation processes and team members. • Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training. • Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures. • Accountable for customer satisfaction of the client implementation. • Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support. • Maintain a comprehensive understanding of business challenges faced by customers. • Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary. • 10% travel may be required.