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Role Description

Are you someone who has customer service skills and can multitask? Are you a well-spoken individual with polished written communication skills? Are you able to interact with multiple levels of personnel including mortgage bankers, local municipalities, and vendors? ServiceLink, one of the top providers in the mortgage services industry, seeks someone with your skills and talents. Now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

• Be responsible for completing client and vendor work for registration, renewals, code violations, and de-registrations
• Maintain a daily portfolio as well as update production logs, database, and client systems
• Determine and handle property registration
• Support daily interaction with clients
• Maintain close relationships to ensure the success of the business
• Respond to client emails in a timely and consistent manner

Qualifications

• High School diploma or equivalent required
• Previous office and computer experience required, specifically Microsoft systems
• Excellent communication skills required
• Strong PC, typing, and internet navigation skills required
• Strong verbal and written communication required
• Strong analytical, organizational, and multitasking skills required
• Basic knowledge of mortgage terms preferred
• Knowledge of property management, construction, and property insurance preferred
• Mortgage servicing and default servicing knowledge and/or experience preferred
• Basic understanding of local laws and ordinances regarding property condition a plus
• Completion of client registration, guidelines and business rules, user review guide, classroom training, system training, and side by side training required

Requirements

• Multitasking skills
• Polished Customer Service skills
• Polished written communication skills
• The ability to interact with your team as a contributing member
• The ability to interact professionally with clients

Responsibilities

• Gather tasks from daily portfolio and filter against registration database
• Determine registration by reviewing loan history and client system of record
• Determine which municipality property is located, property eligibility for registration, and if property requires single posting
• Complete property registration form and compile additional documents required to register
• Request checks from Accounting
• Create work orders for billing and signage
• File registration packet in client folder and coordinate signature of registration forms
• Maintain production log on master workbook format
• Update all notes, fields, and files for reporting in database
• Review client loan history and update client system of record
• Add all applicable notes and dates for registration in client system of record
• Respond to all client emails within two (2) hours
• Monitor client renewals and review file for re-registration
• Complete re-registration per client and municipality guidelines
• Review loan history, FieldScape, and client system of record for code violations
• Combine background for client and email client with copy of code violation
• Review loan history, client system of record, and registration database for de-registrations
• Collect necessary documentation for municipality
• Submit deregistration packet to municipality and provide copy to client
• Perform all other duties as assigned