• Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. • Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal). • Handle moves, adds, and changes (MACD). • Provide sustaining engineering support for large, complex solutions. • Support activities related to account development. • Capture customer technical requirements and translate them into internal architecture templates. • Collaborate with the product team on new product requirements, integrations, and defect resolution. • Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers. • Address and resolve customer issues both pre- and post-production. • Drive continuous technical improvement internally and with customers. • Cultivate and drive technical decisions with customers to design or improve technical solutions. • Oversee technical implementation for customer deployment projects. • Participate in client implementation planning to ensure seamless integration or turn-up of services. • Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs. • Exercise independent judgment and discretion in matters of significance. • Maintain regular, consistent, and punctual attendance. • Must be able to work nights, weekends, variable schedules, and overtime as necessary. • Perform other duties and responsibilities as assigned.