Vice President of Credit Card Program Services
Location
United States
Posted
6 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Vice President of Credit Card Program Services is responsible for providing strategic leadership, implementation oversight, and operational management of Full-Service credit card programs for credit union partners. This executive leader serves as a key liaison between Sales, Product, Operations, and Client Services, ensuring successful program launches, seamless onboarding, and exceptional service delivery throughout the lifecycle of each Full-Service credit card program.
This role plays a critical part in the successful execution of complex client implementations, including:
- Program design
- Technical integration
- Regulatory alignment
- Operational readiness
The Vice President partners closely with credit union leadership to develop and execute Full-Service credit card program strategies that support lending objectives, enhance member experience, and drive long-term portfolio performance.
The Vice President also oversees the ongoing management and optimization of Full-Service credit card portfolios, including:
- Product development
- Pricing strategy
- Performance monitoring across key metrics such as risk, utilization, and profitability
This leader maintains strong relationships with credit card processors, payment networks, core system providers, and technology vendors to ensure reliable, scalable, and cost-effective program operations.
Through strong operational leadership and deep expertise in credit card products, the Vice President will drive process improvements, strengthen delivery frameworks, and ensure that MAP’s credit card program services continue to deliver exceptional value to both credit union partners and their members.
Qualifications
- 10+ years of experience in credit card payment processing, program implementation, product management, or operational leadership.
- Demonstrated experience balancing complex implementation delivery with deep product knowledge in credit card programs.
- Bachelor’s degree in Business, Finance, or related field.
- Project management or product management certifications preferred.
- CTP, NAPCP, or other industry certifications are considered a plus.
Requirements
- Advanced project management capabilities.
- Excellent communication and executive presence.
- Strong analytical, negotiation, and stakeholder influence skills.
- Proficiency in project management tools, Excel, PowerPoint, and CRM systems.
- Ability to translate product capabilities into delivery requirements and client-ready solutions.
Benefits
- Identify automation and efficiency opportunities within onboarding processes.
- Share client feedback with Product Management to help improve our products.
- Conduct post-implementation reviews and resolve service delivery issues.
- Optimize business processes, tools, and resources to improve efficiency, member experience, and service delivery.
- Collaborate with Product teams to refine delivery frameworks based on product enhancements and client needs.
Technical Expertise
- Strong knowledge of payment processing platforms, API integrations, and certification processes.
- Understanding of funds flows, interchange economics, and card network rules.
- Comprehensive understanding of credit card product features, operational workflows, and delivery dependencies.
Job Requirements
- 10+ years of experience in credit card payment processing, program implementation, product management, or operational leadership.
- Demonstrated experience balancing complex implementation delivery with deep product knowledge in credit card programs.
- Bachelor’s degree in Business, Finance, or related field.
- Project management or product management certifications preferred.
- CTP, NAPCP, or other industry certifications are considered a plus.
- Advanced project management capabilities.
- Excellent communication and executive presence.
- Strong analytical, negotiation, and stakeholder influence skills.
- Proficiency in project management tools, Excel, PowerPoint, and CRM systems.
- Ability to translate product capabilities into delivery requirements and client-ready solutions.
Benefits
- Identify automation and efficiency opportunities within onboarding processes.
- Share client feedback with Product Management to help improve our products.
- Conduct post-implementation reviews and resolve service delivery issues.
- Optimize business processes, tools, and resources to improve efficiency, member experience, and service delivery.
- Collaborate with Product teams to refine delivery frameworks based on product enhancements and client needs.
- Technical Expertise
- Strong knowledge of payment processing platforms, API integrations, and certification processes.
- Understanding of funds flows, interchange economics, and card network rules.
- Comprehensive understanding of credit card product features, operational workflows, and delivery dependencies.
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