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Role Description

Legal Intake Representatives are also known as Inside Sales Representatives. Our LIR team members will follow a sales process based on warm leads prompted by Veterans who seek assistance earning their disability benefits. Our LIR team members deliver professional and discrete intake experiences to identify and educate Veterans and individuals with disabilities on our legal representation services. This position is remote and based out of our Gainesville, Florida office.

We are currently hiring for the following schedules:

• Monday-Thursday 8am-7pm EST. 3 Openings
• Monday-Friday 8am-5pm EST. 2 Openings

Responsibilities

• Managing a high daily call volume, consistently executing approximately 100-200 calls per day.
• Selling and presenting a private medical consulting service to U.S. Military Veterans who need assistance with pursuing the VA disability benefits for which they qualify.
• Effectively establish rapport, demonstrate compassion, present our company value, and create motivation with veteran clients to gather necessary documents to help build an initial review strategy designed to help the veteran client gain all eligible disability compensation.
• Strong ability to articulate thoughts in a precise and professional manner so veteran clients are clear on our process to assist.
• Entering and updating veteran client information into CRM system.
• Managing assigned leads efficiently as directed by leadership.
• Meeting minimum daily performance and activity metrics.
• Resolving veteran objections, concerns, and issues.
• Ability to effectively communicate Initial Review Claim path to veterans to gain interest in our services.
• Ability to gain commitment from veteran by getting their signature on our Medical Consulting Services Agreement which contains terms, fees, and details of payment to be rendered by client.
• Other duties as assigned.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school Diploma or Equivalent A.S. In Business preferred.
• One year of metrics-based telephone sales or account management experience.
• Excellent communication and organizational skills.
• Computer proficiency with MS Office, Google based documents, CRM, and proprietary software applications.
• Achieve established daily, weekly, and monthly goals.
• Manage veteran contacts through CRM to ensure proper notation of actions.
• Effectively overcome objections and concerns to keep qualified veterans interested in getting our assistance.
• Active listening skills on each call with the ability to retain information while multitasking through software applications including concise and accurate notation in CRM to complete calls in timely and efficient manner.
• Minimum internet speed of 10 Download/5 Upload.

Benefits

• $17.50 hourly with bonuses based on performance.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.