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Role Description

The Senior Workforce Analyst plays a critical role in advancing Safelite's workforce and capacity planning capabilities. This role partners closely with business stakeholders, field leaders, and cross-functional teams to design, build, and enhance analytical tools and processes that improve visibility into workforce performance and support effective capacity decision-making. This position balances hands‑on analytical work with forward‑looking solution design—developing scrappy, high-impact tools while laying the groundwork for future scalable systems, intelligence layers, and long‑term workforce capability maturity.

• Design and build analytical models and tools to support capacity planning, operational visibility, and field execution.
• Develop iterative solutions that drive immediate value while informing scalable future-state approaches.
• Partner closely with field and business stakeholders to understand operational workflows, pain points, and capacity challenges.
• Gather input that shapes tool design, analytical models, and planning frameworks, ensuring solutions are grounded in real operational needs.
• Develop and refine foundational workforce planning concepts, including capacity models, staffing frameworks, scenario analyses, and demand/supply visibility tools.
• Advance the organization’s workforce capability maturity through analytical and process innovation.
• Build and maintain intelligence layers and automated processes, enabling proactive insights, alerting, and improved decision-making.
• Collaborate with technical partners to productionize successful prototypes into stable, scalable solutions.
• Ensure data quality, consistency, and interpretability across workforce metrics, tools, and processes.
• Establish and uphold standards, definitions, and governance frameworks that improve workforce data stewardship.
• Provide analysis, training, documentation, and ongoing support to business and field stakeholders, empowering teams to leverage workforce insights effectively in their daily operations and planning decisions.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Analytics, Statistics, or related quantitative field or equivalent (Required)
• Master's Degree in Analytics, Statistics, or related quantitative field (Preferred)
• 4-6 years of relevant experience in analytics workforce planning, capacity modeling, operations analysis, or similar fields (Required)
• 1-3 years of experience building analytical tools and designing processes that transition from scrappy prototypes to scalable solutions (Required)
• Ability to write complex SQL queries for data extraction, transformation, and analysis
• Python proficiency for automation, data transformation, and tool development
• Advanced Excel expertise (PowerQuery, advanced formulas, model design)
• Ability to design scalable systems, data structures, or analytical frameworks
• Strong analytical problem-solving skills and business acumen with the ability to translate complex business needs into actionable models and tools
• Ability to work collaboratively with field teams and cross-functional partners, incorporating real-world feedback into solution design
• Strong communication skills with the ability to explain complex concepts simply and clearly
• Demonstrated experience performing complex data analysis and providing guidance to others on the use of analytical tools
• Familiarity with common KPIs used in the industry, including conversion metrics, order funnels, Net Promoter Score, price elasticity, workforce management, call center KPIs, etc.
• Proficiency in industry-leading BI tools such as Tableau, Power BI, or similar platforms (Preferred)
• Knowledge of forecasting techniques and statistical modeling (Preferred)
• Experience in workforce/capacity planning, operational modeling, or service operations analytics (Preferred)
• Familiarity with operational KPIs and workforce metrics (Preferred)

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k, including a 401(k) plan with company matching and medical coverage plans customized to suit your needs.
• Commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
• Up to $5,250 in tuition reimbursement per year.
• View all our health, wealth, and life offerings at www.safelitebenefits.com.

Company Description

It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs.