• Design and implement integrations across SAP S/4HANA, SAP BRIM, Microsoft Dynamics 365, Azure services, IVR, web portals, mobile apps, middleware, and document management systems • Analyze and assess integration models and high-volume processing options • Apply best practices for RESTful APIs and event-driven microservices architectures • Identify opportunities to reduce data replication and streamline integrations • Lead development and implementation of complex integration solutions supporting tolling systems • Design and optimize IVR systems integrated with CRM and backend tolling platforms • Collaborate with business stakeholders, analysts, developers, vendors, and project managers • Optimize transaction speed, latency, reliability, and system performance • Build middleware workflows for cloud telephony, IVR, web, and mobile platforms • Implement encryption and data protection strategies for sensitive customer and payment data • Implement observability using tools such as Prometheus, Grafana, and Azure Monitor • Participate in code reviews and contribute to team knowledge sharing • Produce comprehensive documentation including designs, diagrams, test plans, scripts, impact analysis, and best practices • Adhere to Commission standards, policies, and procedures