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Role Description

The Manager of Operations, Medical Record Retrieval has an overall responsibility to ensure all required tasks are performed in a consistent, timely, and highly professional manner. The Manager of Operation ensures objectives, principles, values, mission, and foundation are clearly stated. The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.

• Emphasis on employee engagement and development
• Focus on work quality, operational efficiency, long and short-term planning, customer-oriented thinking, and P&L profitability
• Work closely with the Director of Operations and other leaders to implement processes for exemplary member experience and market-leading performance quality

Qualifications

• Bachelor’s degree and prior experience, preferred
• Extremely team oriented
• High proficiency in Microsoft products required, Outlook, Word, and Excel
• Ability to work well in a fast-paced, multi-tasking environment while prioritizing and meeting deadlines
• Superior communication skills
• Outstanding customer service with strong negotiation skills
• Detail oriented, with strong analytical skills and effective problem-solving skills
• Ability to handle confidential materials and information in a professional manner
• Availability to travel as needed; could be extensive and include overnight stays

Requirements

• Set the tone and vision for the respective, leading with compassion, respect, accountability, and innovation
• Organize, lead, and participate in client meetings to ensure existing programs and services meet and/or exceed customer expectations
• Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently, and profitably
• Possess strong leadership skills through delegation of tasks, making sound decisions quickly while maintaining a focus on results
• Work with other regional counterparts to ensure standardization of optimal processes
• Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees
• Maintain daily onsite coverage and arrange for backup coverage if on PTO or OOO
• Maintain time and attendance schedule standards
• Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
• Conduct weekly 1-on-1 calls with direct reports
• Assist in new client implementation and customized project management
• Prepare monthly portfolio presentations for senior leadership
• Monitor daily tracking and respond to client concerns and questions around delivery and quality
• Assist in the development of annual budgeting and fiscal planning
• Review, analyze, understand, and improve financial performance with respect to revenue, expenses, profits, and margins
• Identify opportunities for growth and facilitate the development of new relations on existing accounts or new accounts

Benefits

• Maintain privacy of all patient, employee, and volunteer information
• Comply with all regulations regarding corporate integrity and security obligations
• Report unethical, fraudulent, or unlawful behavior or activity
• Maintain current and annual HIPAA certification