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Jobs for Humanity

Connecting historically under represented talent to welcoming employers across the globe!

Customer Service Representative – Call Center

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

10 days ago

Salary

Not specified

Seniority

Mid Level

2 yrs expEnglish

Job Description

• Design and implement customer journey mapping to optimize the end-to-end customer experience • Serve as the primary point of contact for clients • Proactively resolve escalations related to BPO or call center operations • Regularly engage with clients to gather feedback on their experience • Maintain a high standard of customer service • Ensure a positive experience for customers at all touchpoints • Monitor and track performance metrics

Job Requirements

  • 1-3 years of experience in customer service, customer experience
  • Fluent in English (both written and spoken)
  • Experience with customer service platforms, CRM tools

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